Shipping & Delivery

At AC Collection, we aim to deliver your order safely and within the estimated delivery time. Please read the following shipping and delivery information before placing your order.

Delivery Areas

We deliver products to customers across Bangladesh through our delivery and courier partners.

Delivery availability may vary depending on the customer’s location and the product ordered.

Delivery Time

Estimated delivery time may vary depending on your location, order confirmation, product availability, and courier service.

  • Inside Dhaka: Usually 1–3 working days

  • Outside Dhaka: Usually 2–5 working days

Delivery may take longer during holidays, weekends, special campaigns, bad weather, or unexpected courier delays.

Delivery Charges

Delivery charges may vary depending on the delivery location, product size, weight, and courier service.

The applicable delivery charge will be communicated or displayed during the order process.

Order Confirmation

After placing an order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

Please make sure that the phone number provided with your order is active and reachable.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Customer name

  • Mobile number

  • District / Area

  • Full delivery address

  • Any necessary location details

AC Collection will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delayed Delivery

Although we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control, such as courier issues, traffic, weather conditions, public holidays, or other unexpected situations.

We appreciate your patience in such cases.

Receiving Your Order

When receiving your package, please check the package and product carefully. If you notice any visible damage or an incorrect product, please contact us as soon as possible.

For damaged or incorrect products, you may be asked to provide photos or videos for verification.

Contact Us

If you have any questions about shipping or delivery, please contact us:

AC Collection
Phone / WhatsApp: 01315 786782
Email: acccollection.bd@gmail.com
Office Address: 370 Elephant Road, Dhaka 1205

AC Collection reserves the right to update or modify this Shipping & Delivery Policy when necessary. Any changes will be published on this page.