Refund Policy

At AC Collection, we always aim to provide our customers with quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect product, you may contact us for a return or refund request.

Return Eligibility

A product may be eligible for return if:

• You received a damaged or defective product.

• You received a product different from what you ordered.

• The product has a manufacturing defect.

• The product is unused and remains in its original condition and packaging, where applicable.

Return Request

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after receiving your order.

You may be required to provide photos or videos of the product and packaging to help us verify the issue.

Non-Returnable Items

Products may not be eligible for return if:

• The product has been used or damaged after delivery.

• The product is returned without its original packaging or accessories, where applicable.

• The issue is caused by improper use, handling, or maintenance.

• The return request is made after the applicable return period.

Refund Process

Once we receive and inspect the returned product, we will inform you whether your refund request has been approved.

If approved, the refund will be processed through the applicable payment method or another mutually agreed method.

The time required to receive a refund may vary depending on the payment method or financial service provider.

Exchange

If you receive a defective